Please arrive 15 mins before your scheduled appointment this will ensure you have enough time to complete any consultation forms, change and enjoy the full pampering experience. Please understand if you are late your appointment may be reduced accordingly. Please respect the Spa Environment. We aim provide a relaxed, quiet and professional environment for every client.
We kindly ask that you give us 24 hours notice if you need to change or cancel your scheduled appointment so we can allocate the free time for other clients. A 50% cancellation fee is charged if you cancel the appointment less than 24 hours before the treatment is scheduled and if you fail to attend your scheduled appointment without notification.
Please mention your voucher when booking your appointment. Bookings should be made two weeks in advance and are subject to availability. Please ensure your gift voucher is presented on arrival as we are unable to provide your treatment without your voucher. Only the recipient can redeem the voucher they are not transferable. Expired vouchers will not be honored. Under no circumstances will vouchers be refunded or re issued if lost, misplaced, destroyed or stolen.
If you book an appointment with a voucher and fail to attend the appointment without 24 Hours notice of cancellation the voucher will be deemed cancelled
Black Champagne Salon and Spa reserves the right to manage voucher appointments for services in high peak times (as example one week prior to Christmas) voucher redemption on products will be available.
Referral Vouchers are valid to the bearer named on the voucher and are not transferable and cannot be redeemed for cash or used to purchase product. Vouchers may be used at the recipients next appointment for services over the value of $50.00. Only 1 voucher can be used at any one time. Please present voucher to redeem your referral bonus. Please mention this voucher when booking. Vouchers will not be re issued if lost, misplaced, destroyed or stolen.
Talk to your therapist about becoming a V.I.P Client come for all your beauty needs Hair, Nail’s and Beauty therapy and receive a permanent discount off all your services. Terms and Conditions apply.
Join our Spa Beauty Club and make weekly payments into your account. Use this when you want your treatments done if not enough in your account just pay the difference making for a more affordable Beauty care. Terms and Conditions apply.
At Black Champagne Salon & Spa we are committed to your well being:
- We do not reuse wax
- Our Nail tables are fitted with extractor fans for ventilation and to minimise dust
- All areas and Therapy rooms are sanitised with medical grade disinfectants
Salon Complaints Policy:
Black Champagne Salon & Spa policy is to ensure that every client is 100% satisfied with their service or treatment before they leave the Salon. Salon process is to ask all clients if they are happy with their treatment or quality of service before they leave the Salon, this ensures that we can manage any potential issues, concerns or questions in real time.
Should any client complain about the service or quality of work they have received in the salon we have the right to inspect the work and redo or repair if warranted.
*Prices, Services and Salon hours may change without notification*
Black Champagne Salon & Spa is proud to be a member of HITO.
HITO is the industry training organisation (ITO) appointed by the Government
to develop and implement industy qualifications for the Hair and Beauty sectors